Privacy

Your privacy is important to LiveHive so we have developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. When you agree to use the LiveHive service you can be certain that we have implemented comprehensive security practices to ensure that only you and those people you provide authorized access to can see your LiveHive data. We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via our website at www.livehiveapp.com (the “Site”) and through any Software we may provide to run on your computing device, our support platform, and tools and services offered on the Site. Please read the following to familiarize yourself with our privacy practices.

Information Collection and Use

The primary reason that certain personal information is collected is to provide the best possible level of customer service. It enables us to deliver product announcements, software updates, special offers and provide convenient and personalized user access as well as improve the features and usability of our products. Unregistered users may still be able to use certain LiveHive web sites and services, in which case no personal information is collected.

Here are some examples of the types of personal information LiveHive may collect and how we may use it.

  • Personal information such as name, e-mail address, contact preferences, and which LiveHive products and services you use, in order to deliver and support our products and services;
  • Demographic information such as your occupation and where you use your computer and mobile devices — to improve our understanding of our customer needs;
  • Tracking information about your visit from the browser or LiveHive application on your computer or mobile device, including IP address, cookies and the pages you request — to analyze trends, administer the site, track your navigation of the site, and gather broad demographic information for aggregate use (note that IP addresses are not linked to “personally identifiable information”);
  • Aggregate information from multiple users without personally identifying individuals, such as geographic region, which we may share with our business partners — to improve understanding of customer needs and provide relevant services

You may elect to terminate your participation in the services at any time and/or delete information and material you have posted to any collection. If you cancel your account, or delete any collection or content, it will no longer be accessible to you or others who may access the service, but there may continue to be residual copies of such information due to the nature of the computer system’s operation and ongoing data back-up and archiving.
If you wish to opt out of email marketing communications from us, you may send an email to unsubscribe@livehive.com with the word “unsubscribe” in the subject line from the address you no longer want to notifications sent to.

Your LiveHive Username and related information

LiveHive is a cloud application that is integrated with other software and services including Google Applications. You may use your own unique ID and password to set up a LiveHive account. However, if you want to take advantage of LiveHive’s Google integration, you need to use your Google ID to set up your LiveHive account. If you do not have a Google account, go to the following link: https://www.google.com/accounts/NewAccount. There is no charge to establish a Google account.

Public information

Certain portions of the LiveHive web sites and services are open to any online viewer, such as user workspaces designated as “public,” and our user forum or feedback. Any information that you post in these locations can be viewed, copied and used by anyone, and could enable others to send you unsolicited messages. LiveHive enables you to determine whether or not to post personal or otherwise sensitive information to publicly accessible areas of our site, and so you should carefully consider how you use the services. LiveHive is not responsible for any publication or use of any personal information you choose to post in these locations.

Information disclosure to third parties

When you post information to the LiveHive sites, you are granting LiveHive permission to use and take other actions with respect to such information (as described in the Terms of Service), in order to provide LiveHive’ services. Except as described in this policy, LiveHive will not give, sell, rent, or loan any identifiable personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. LiveHive may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personally identifying information. If you sign up for a paid plan, LiveHive will use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on LiveHive’ behalf.

Cookies and Tracking Pixels

The term “cookies” refers to small pieces of information that a website sends to your computing device and that usually includes an anonymous unique identifier. A cookie cannot retrieve any other data from your computing device, pass on computer viruses, or capture your e-mail address. The LiveHive web site uses cookies for user authentication, keeping track of your preferences, promotional campaigns that require user identification, keeping track of our audience size and traffic patterns, and in certain other cases. We may include tracking pixels, which are small graphic images, in our email messages and newsletters to determine whether the messages were opened and the links were actually viewed
You can configure your browser to accept cookies, reject cookies or notify you when a cookie is being used. However, if you configure your browser to reject cookies, you may not be able to use LiveHive products or services that require you to sign in or take advantage of all the features of LiveHive. If you do not want to receive tracking pixels, you will need to disable HTML images in your email client, but that may affect your ability to view images in other email that you receive.

Links

The LiveHive web site and services may contain links to third-party websites. LiveHive is not responsible for the privacy policy or other practices employed by web sites linked to or from our web site, nor the information or content contained therein. Information collected by third parties is governed by their privacy practices. This privacy statement applies solely to information collected by LiveHive’s web site.

Data Security

LiveHive maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure due to the nature of the distributed network that is the Internet.

Children

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

International Users

LiveHive abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link provides more information about the US State Department of Congress Safe Harbor Program.

Changes and Updates

As this Privacy Policy may be updated from time to time, we will revise and display the effective date at the top of the web page. You should periodically review it to keep abreast of our plans and procedures to protect the personal information that we collect. Your continued use of the LiveHive services constitutes your agreement to this Privacy Policy and any updates.
If LiveHive should ever sell its assets, merge with another entity or file for bankruptcy, information collected from this web site and in the operation of the services may be transferred as assets of LiveHive.

Contact Us

LiveHive welcomes your feedback regarding this Privacy Policy and our Terms of Service. If you have questions, comments, or concerns about either one, please contact us by e-mail at compliance@livehive.com or postal mail at:

LiveHive, Inc.
Attn: Compliance Manager
226 Airport Parkway, Suite 600
San Jose, CA 95110