LiveHive management features include a Management Dashboard as a landing page for key executives wanting a robust view of what is happening in the system. Managers can see KPIs for the system, includes leads touch, email reply rate, call connect rate, and touches to opportunity. They can also see activity, source effectiveness and how each sales rep is doing in the Scorecard.
TEAM ACTIVITY REPORT
Managers can see sales rep activity in real-time with LiveHive's team activity report. Managers can get a team view or see what each individual rep is doing.
The prospecting report gives management KPIs for the prospecting phase of the sales cycle. This includes lead aging, who created the leads, and the source.
A reps begin to qualify, LiveHive gives key intelligence on activity including best time to call, best time to email and connection and reply rates.
As sales reps begin to create opportunities, LiveHive tracks these opportunities, who created them, and their probability.
Managers can see opportunities that have closed, their outcome, and who closed the opportunity, as well as days to close, and who is the top closing rep.
The MQL tracks the lifecycle of the leads imported into the system, give managers insight into how the sales reps are performing to touch and close leads.
"LiveHive increased our quality connect rates by 35%. The dashboard allowed us to easily see performance reports of our rep's email engagement, and helped prioritize follow-up based on prospect interests."
SALES REP SCORECARD
The sales rep scorecard tracks the activity of all reps, and allows managers to compare activity in each stage, outcomes, and rankings against peers in the salesforce.
CALL MONITOR, WHISPER AND BARGE
LiveHive gives managers the ability to track and monitor active calls. Managers can listen in to calls, whisper to sales reps, and barge in on calls to join the bridge.
Managers can listen in on all recorded calls in the system. With a click of the button, managers can review calls and download recorded files.
Calls are automatically recorded and transcribed for managers to review as needed.
LiveHive includes a powerful features to segment sales reps into teams. Managers can group sales reps by territory, or division. Each group is then auto-tagged. Managers can also add custom tags. These tags can then be used to segment the data add custom tags. These tags can then be used to segment the data in analytics and opportunities, giving managers the ability to see an individual view, a team view, or a global view.
SALESFORCEWork within Salesforce using our dynamic ribbon that integrates with leads, contacts, accounts, and opporptunities.
MSDYNAMICWork within MS Dynamics using our dynamic ribbon that integrates with leads, contacts, accounts.
GMAILReps can live within Gmail and see notifications, import contacts, see contact history, and add to campaigns.
OUTLOOKReps can live within Outlook and see notifications, import contacts, see contact history, and add to campaigns.
Your success is our success. LiveHive includes a white glove service for SMB and Enterprise level customers, that includes full training, and ongoing support. Users can contact and request training at any time.
LiveHive is rigorous about legal compliance for email and call activity. Email activity for groups and campaigns includes unsubscribe functionality to satisfy CAN SPAM act requirements. Call activities includes the ability to turn off call recording for the twelve states requiring two-party authentication.
SDREmail tracking, and VOiP dialer for full campaign execution and monitoring.
SALES OPSFull campaign management and analytics for tracking campaign quality.
ACCOUNT EXECUTIVEAccount based sales management and opportunities for AEs.
MANAGEMENTFull sales lifecycle and process analytics for teams.
LiveHive tracks opportunities and provides an intutive pipeline forecast chart that includes targets and KPIs.
Sales reps track sales opportunities from a stage, date, or list view perspective. Modifying opportunities is simple.